Refund policy

Return & Refund Policy

Last Updated: July 2026

At DrivyNest, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, we are happy to assist you with a return or refund request according to the policy below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused, in its original condition, and include all original packaging and accessories.
The product must not show signs of installation, damage, modification, or misuse.
Proof of purchase (such as an order number or receipt) is required.

Due to hygiene and safety considerations, certain products may not be eligible for return if they have been used or installed.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: service@drivynest.com

Please include:

Your order number
Product name
Reason for return
Photos or videos of the product (if applicable)

Our team will review your request in 8 hours and provide return instructions if your request is approved.

Please do not send items back without receiving return authorization from our customer service team.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged;
The wrong item was shipped;
The product has a confirmed quality issue.

We recommend using a trackable shipping service when returning your order. We are not responsible for items lost during return shipping.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund approval status.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that:

Original shipping fees are non-refundable unless the return is caused by our error.
Your bank or payment provider may require additional processing time before the refund appears in your account.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos or videos showing the issue

We will evaluate the situation and provide a replacement, refund, or another appropriate solution.

6. Order Cancellation

Once an order has been processed, shipped, or fulfilled, cancellation requests may no longer be accepted.

7. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, size, or style, please return the original item and place a new order.